技术解决方案中心

The 技术解决方案中心 (TSC) is a technology inquiry routing and 审查 process that lives within IT. TSC facilitates adoption of existing technologies as well as stewards the technology acquisition process. 当一个部门, employee or student has a business or academic need that can be solved by technology, 他们应该联系TSC. 

使用 技术获取政策 as a guidepost, the TSC helps the DU community adopt new technology as needed.

技术解决方案请求

提交 技术解决方案请求 if:

  • you need assistance identifying a technology solution to meet your business and academic operations need
    • Examples include but are not limited to educational technologies, business operation technologies, 营销软件, 项目管理, 调查工具, 病例管理, 约会安排, 生产力工具
    • 请参阅 软件目录 to see enterprise options available
  • your technology request does not fall under one of the options listed below

Technology and Data 服务 Review

提交 Technology and Data 服务 Review Form if:

  • you are purchasing technology to be used as part of your teaching curriculum or for research (grant funded)
  • you need a 技术评论 as you are adding modules to an existing technology
  • you need a 技术评论 for a contract renewal
  • you are signing a contract with a third-party vendor (non-technology acquisition) that includes sending or receiving data to the service provider
    • Example: Kaiser is DU's health insurance provider and DU sends and receives data from their system. This is not a a software acquisition. 然而, 因为Kaiser保存了DU数据, a technology and data services 审查 must be completed to ensure safeguarding of DU constituent data.

常见问题

 

TSC的目标是什么?

The primary goals of the center are to increase adoption of existing technology, provide the ability for units to work directly with experts on their technology needs, and eliminate the practice of units finding solutions without IT involvement.

The members of this group serve as consultants and educators when DU units need technical solutions, and help steward the requesting unit through the governance, 审查, 以及收购过程.

How is the technology acquisition process changing?

技术获取政策, created in 2023, brings changes to the way the University adopts technology:

  • All new software acquisitions (including free and trial) and purchase of additional modules for existing software shall be initiated through the 技术解决方案中心. It is a condition to the acquisition of any new software that the 技术解决方案中心 confirm that there is not existing IT-supported software that could be used for the stated purpose.
  • All software acquisitions shall go through a Technology and Security Review facilitated through the 技术解决方案中心. All software above five thousand dollars ($5,000)或那次捕获, 商店, or process institutional data (as determined by the 技术解决方案中心) shall go through a 审查 of vendor terms and conditions. Only specific authorized agents of the University can agree to terms and conditions or enter into contractual agreements on behalf of the University. 
  • Approved Technology that costs five thousand dollars ($5,000) or more must be purchased with a purchase order. Software purchases less than five thousand dollars ($5,000) will require approval of the 技术解决方案中心 before being processed via a P-card.
  • The computer procurement portal shall be used to order new computers.
  • Audio Visual technology for learning and collaboration spaces shall be purchased through the request form within the 数字媒体服务 webpage.

我如何联络TSC? 

Before contacting the TSC, please refer to the 软件目录 to see if there is an existing technology at the University that will solve your need. 你可以参观标准 电脑采购页面 为或为 IT硬件服务目录 硬件选项.

To contact the TSC, please submit a 技术解决方案请求 通过ServiceNow. From this request you will be asked to select from the following options and provide us with more information.

  • New academic software (academic curriculum, research or hardware with included software)
  • 现有技术升级
  • Renewal of or addition of new module to existing technology
  • I have a question about business solutions that may exist on campus already
  • I have a need that cannot be met by existing enterprise software

What is the process once I contact the TSC? 

If an existing supported technology will meet your needs, the TSC will help you adopt the technology.

If the TSC deems that a new technology will need to be acquired to meet your needs, we will steward you through the acquisition process that might include technology governance approval, 预算审批, 供应商选择, 技术评论, 和实现.

 

Additional questions may be emailed to IT.TSC@brainsquad.net.